# Abandoned cart recovery on WhatsApp for your Shopify store

Stop losing sales to abandoned carts. Kanal sends automated WhatsApp reminders that get 96%+ open rates and convert 5X better than email.

Source: https://getkanal.com/abandoned-cart-recovery  
Last updated: 2026-10-07

## 70% of your carts are abandoned

Every day, 7 out of 10 shoppers add products to their cart but never complete checkout. Email recovery campaigns have low open rates (~20%) and even lower click-through rates. You're leaving thousands on the table every month.

## WhatsApp: the highest-converting recovery channel

With 96%+ open rates and real-time delivery, WhatsApp messages reach your customers where they're most active. Kanal automates the entire recovery flow, from the first reminder to the final nudge with a discount.

### Automated recovery flows

Set up multi-step WhatsApp sequences that trigger automatically when a cart is abandoned.

### Personalized messages

Include product images, names, and prices. Each message feels personal, not spammy.

### Smart timing & discounts

Send the right message at the right time. Offer discount codes to maximize conversions.

### Real-time analytics

Track recovery rates, revenue recovered, and ROI in real-time from your dashboard.

- **96%** Open rate
- **25%** Recovery rate
- **12X** Average ROI

## Frequently asked questions

### How does WhatsApp abandoned cart recovery work on Shopify?

Kanal integrates directly with your Shopify store and detects when a customer abandons their cart. It then automatically sends a personalized WhatsApp message with the abandoned products, encouraging them to complete their purchase.

### What open rates can I expect with WhatsApp cart recovery?

WhatsApp messages achieve 96%+ open rates compared to ~20% for email. This means nearly every customer will see your recovery message, dramatically increasing your chances of converting them.

### Can I customize the recovery messages and timing?

Yes, you can fully customize your recovery messages including the text, timing, product images, and discount codes. You can set up multi-step sequences with different messages at different intervals.

### How quickly can I set up cart recovery with Kanal?

Setup takes less than 5 minutes. Install Kanal from the Shopify App Store, connect your WhatsApp Business account, and activate the pre-built cart recovery template.