# The Shopify AI chatbot that answers on WhatsApp

Kanal's Shopify AI chatbot handles 80% of customer queries on WhatsApp: 24/7. Instant answers, product recommendations, and order tracking without lifting a finger.

Source: https://getkanal.com/ai-chatbot  
Last updated: 2026-10-07

## Customer support doesn't scale

Your team spends hours answering the same repetitive questions: 'Where is my order?', 'What's your return policy?', 'Do you have this in stock?'. Every unanswered message is a lost sale.

## AI that speaks your brand's language

Kanal's AI chatbot learns your product catalog, policies, and brand voice. It provides instant, accurate responses on WhatsApp: handling order tracking, product questions, and returns while seamlessly escalating complex issues to your team.

### 24/7 instant responses

Your AI chatbot never sleeps. Answer customer questions instantly, even outside business hours.

### Product recommendations

The AI knows your catalog and suggests the right products based on customer preferences.

### Order tracking

Customers can check their order status directly in WhatsApp. No more support tickets.

### Smart escalation

Complex queries are seamlessly handed off to your team with full conversation context.

- **80%** Queries automated
- **<2min** Response time
- **24/7** Availability

## Frequently asked questions

### What is a WhatsApp chatbot?

A WhatsApp chatbot is an automated assistant that replies to customers on WhatsApp without a human agent. Kanal's WhatsApp chatbot is trained on your Shopify catalog and store FAQs, so it answers product, order, and shipping questions instantly, 24/7, and hands off to your team when a conversation needs a person.

### How does the WhatsApp AI chatbot work?

Kanal's AI chatbot is trained on your product catalog, FAQ, and store policies. When a customer messages you on WhatsApp, the AI understands their intent and provides accurate, conversational responses.

### Can the chatbot handle orders and returns?

Yes, the chatbot can provide order status updates, tracking information, and guide customers through the return process. It integrates directly with your Shopify store data.

### What happens when the AI can't answer a question?

When the AI encounters a complex query, it seamlessly transfers the conversation to a human agent with the full conversation history so the customer never has to repeat themselves.

### How long does it take to set up the AI chatbot?

The AI chatbot can be activated in minutes. It automatically learns from your Shopify product catalog and store information. You can customize responses and escalation rules from the dashboard.

## Go further

- [Best WhatsApp chatbot platforms, compared](https://getkanal.com/blog/best-whatsapp-chatbot)
- [WhatsApp chatbot for e-commerce: the automation guide](https://getkanal.com/blog/whatsapp-chatbot-ecommerce-automation)