# Tidio Pricing 2026: Free Plan, Starter $29, Lyro AI From $39

Tidio pricing read on November 6, 2026: Free, Starter $29, Growth from $59, Lyro AI and Flows add-ons, WhatsApp limits and real store examples.

Source: https://getkanal.com/blog/tidio-pricing  
Last updated: 2026-11-06

## Key takeaways

- Tidio bills three meters on November 6, 2026: billable conversations (Starter $29 a month for 100, Growth from $59 for 250), Lyro AI conversations (from $39 for 50) and visitors reached with Flows (from $29 for 2,000).
- Annual billing gives two months free, which is why the pricing page shows $24.17 for Starter and $49.17 for Growth, and a Free plan covers 50 billable conversations.
- WhatsApp is free to connect on every plan, with 1,000 free outgoing messages per number a month, but Tidio only replies: it cannot start a WhatsApp conversation, and templates need Growth or above.
- For a Shopify store whose customers live on WhatsApp, Kanal sends campaigns and cart reminders as well as answering, from €89 a month with Meta's fees passed through at cost.

Tidio prices three things separately: conversations answered by your team, conversations handled by its Lyro AI Agent, and visitors reached by its automated Flows. On [Tidio's pricing page](https://www.tidio.com/pricing/) read on November 6, 2026, Starter costs $29 a month for 100 billable conversations, Growth starts at $59 a month for 250, Lyro starts at $39 a month for 50 AI conversations and Flows at $29 for 2,000 visitors, with a Free plan for 50 conversations and two months free on annual billing.

This guide reads each meter with the prices Tidio shows, explains what counts as a billable conversation, prices two real store setups and covers what Tidio does and does not do on WhatsApp. If your customers write to you on WhatsApp more than on your website chat, the last section shows where Kanal, our WhatsApp app for Shopify, fits.

## How much does Tidio cost?

Tidio sells four help desk plans, plus two add-ons that can also be bought alone:

| Plan | Monthly billing | Annual billing (per month) | Billable conversations | What Tidio lists |
|---|---|---|---|---|
| Free | $0 | $0 | 50 | Live chat, ticketing, 10 seats, 100 Flows visitors a month, 50 Lyro conversations once |
| Starter | $29 | $24.17 | 100 | Free plus live visitors list, operating hours, basic analytics |
| Growth | From $59 | From $49.17 | 250 to 2,000 | Starter plus advanced analytics, permissions, automatic assignment, macros, native Shopify actions, no Tidio branding |
| Plus | From $300, plus usage | From $300, plus usage | Custom | Dedicated success manager, discounted usage rates, departments, custom seats |
| Premium | Contact sales | Contact sales | Custom | From 3,000 Lyro conversations, guaranteed 50% Lyro resolution rate, pay-per-resolution billing |

_Source: [Tidio pricing page](https://www.tidio.com/pricing/), plan cards, comparison table and selectors, read on November 6, 2026. The annual figures are the monthly prices with two months free._

![Tidio's Compare plans section with annual billing selected: Starter at $24.17 a month for 100 billable conversations, Growth from $49.17, Plus from $300 plus monthly usage and Premium on request](https://getkanal.com/images/screenshots/tidio-pricing-plans-nov06.webp)
_Source: [Tidio pricing page](https://www.tidio.com/pricing/), annual billing displayed, read on November 6, 2026._

The self-serve plans (Free, Starter and Growth) allow up to 10 agents, according to the pricing FAQ. Plus and Premium are sold through Tidio's sales team.

## What counts as a billable conversation?

Tidio's [pricing FAQ](https://www.tidio.com/pricing/) defines a billable conversation as any live chat, ticket, email or social media conversation that includes a message from a human agent. Three rules follow:

- **You pay when your team replies,** or when an agent starts a conversation with a visitor. Spam and messages you leave unanswered are not counted.
- **One conversation counts once,** however many messages go back and forth in it.
- **Bot replies are counted elsewhere.** Replies from Flows and from Lyro are not agent replies, so a conversation fully handled by Lyro uses a Lyro conversation, not a billable one.

Growth is priced by the number of billable conversations you choose on the selector:

| Billable conversations per month | Growth, monthly billing | Growth, annual billing (per month) |
|---|---|---|
| 250 | $59 | $49.17 |
| 400 | $89 | $74.17 |
| 600 | $129 | $107.50 |
| 800 | $159 | $132.50 |
| 1,000 | $179 | $149.17 |
| 1,500 | $249 | $207.50 |
| 2,000 | $349 | $290.83 |

_Source: billable conversations selector on the [Tidio pricing page](https://www.tidio.com/pricing/), read on November 6, 2026. Annual figures computed with two months free. Above 2,000 conversations, Tidio asks you to contact sales._

## How much do Lyro AI and Flows cost?

Both add-ons have their own meter and their own price, on top of the plan:

| Lyro AI conversations per month | Monthly billing | Flows visitors reached per month | Monthly billing |
|---|---|---|---|
| 50 | $39 | 2,000 | $29 |
| 100 | $75 | 5,000 | $49 |
| 200 | $140 | 10,000 | $69 |
| 300 | $210 | 20,000 | $99 |
| 500 | $350 | 50,000 | $169 |
| 1,000 | $700 | 100,000 | $299 |

_Source: Lyro AI Agent and Flows selectors on the [Tidio pricing page](https://www.tidio.com/pricing/), read on November 6, 2026. Annual billing gives two months free: $32.50 a month for 50 Lyro conversations and $24.17 for 2,000 Flows visitors._

![Tidio's customer service add-ons: the Lyro AI Agent from $32.50 a month for 50 AI conversations and Flows from $24.17 a month for 2,000 visitors reached, on annual billing](https://getkanal.com/images/screenshots/tidio-pricing-addons-nov06.webp)
_Source: [Tidio pricing page](https://www.tidio.com/pricing/), add-ons section, annual billing displayed, read on November 6, 2026._

The rules behind these meters, from the same [pricing FAQ](https://www.tidio.com/pricing/):

- **Lyro starts with 50 free conversations, once.** Every account gets them, and you need a paid Lyro plan to get a monthly allowance. A Lyro conversation is any conversation with at least one reply from the AI agent, however many replies it takes.
- **Flows are free up to 100 unique visitors a month.** A visitor reached is a unique user who received an automated Flows message.
- **Limits refresh every 30 days** from the payment date on paid plans.
- **Each product can be bought alone:** Lyro AI Agent only, Flows only, or the help desk, in any combination.

Plan changes take effect at the start of the next billing cycle, and you keep your current features until then.

## What does Tidio cost for a real store?

Two fictional Shopify stores, priced with the selectors on the [Tidio pricing page](https://www.tidio.com/pricing/) as of November 6, 2026.

**Store 1: 80 conversations answered by the team each month, and a first try of AI.**

- Starter, 100 billable conversations: **$29 a month**, with the 50 one-off Lyro conversations to test the AI.
- Adding Lyro at 100 conversations a month: $75, so **$104 a month** on monthly billing.
- On annual billing: $24.17 + $62.50 = **$86.67 a month**, or $1,040 a year.

**Store 2: 600 conversations answered by the team, 300 handled by Lyro and proactive Flows for 10,000 visitors.**

- Growth, 600 billable conversations: $129.
- Lyro, 300 conversations: $210.
- Flows, 10,000 visitors: $69.
- **Total: $408 a month** on monthly billing, or **$340 a month** on annual billing ($4,080 a year).

The pattern to remember: once Lyro answers a meaningful share of conversations, the AI add-on can cost more than the help desk plan itself. In Store 2, Lyro is $210 of the $408.

## How does WhatsApp work in Tidio, and what does it cost?

Tidio's [WhatsApp integration article](https://help.tidio.com/hc/en-us/articles/9392748807580-Integration-with-WhatsApp), updated on November 3, 2026, sets the rules:

- **The integration is free on every plan.** You connect a WhatsApp Business Account through Meta's login, with a number that is not in use on the WhatsApp or WhatsApp Business app.
- **1,000 free WhatsApp messages per phone number a month.** The allowance covers every outgoing message sent from Tidio, by agents, Lyro or Flows.
- **Above that, Meta's rates, billed by Tidio.** On a paid plan, Tidio bills the usage at the end of the month and says it adds no markup. On the Free plan and during the trial, sending stops at 1,000 messages. You can set a monthly spending limit.
- **You reply, you do not reach out.** The help center says it is "not possible to initiate WhatsApp conversations from Tidio's end; it's only possible to reply to incoming messages."
- **Templates need Growth or above.** Tidio's [WhatsApp templates article](https://help.tidio.com/hc/en-us/articles/30332569251484-WhatsApp-message-templates) says templates are sent from an existing conversation in the inbox once the 24-hour window has closed, never to a new contact, and only on Growth, Plus or Premium. Image headers, carousels and catalogs are not supported, and Meta bills each template by category and country.
- **Flows are limited on WhatsApp.** Only three triggers work there (visitor says, agent doesn't take the conversation, agent starts the flow), and customers see only the first three quick-reply buttons.

Human replies on WhatsApp still count as billable conversations, and Lyro replies as Lyro conversations, so a WhatsApp-heavy store pays on both meters plus Meta's fees above the free allowance. What Tidio does not offer on WhatsApp is the sending side: a campaign to your opted-in customers, a reminder when a cart is abandoned, or an order update sent automatically from Shopify.

## How much does Tidio cost on Shopify?

Tidio installs from the [Shopify App Store](https://apps.shopify.com/tidio-chat), rated 4.8 from 1,355 reviews on November 6, 2026. Its listing shows a Free plan, Customer Service at $29 a month or $290 a year, Flows at $29 a month and the Lyro AI Chatbot at $39 a month, each with a 7-day free trial. The listing's Customer Service card also reads "250 - 1000 conversations for $59", while the selector on Tidio's pricing page prices Growth at $59 for 250 conversations and $179 for 1,000: check the price displayed when you pick your plan.

On the Shopify side, "native Shopify actions" appear in the Growth plan on the pricing page and in the Lyro listing card, so order lookups from the chat are not part of Starter.

## Where does Kanal fit next to Tidio?

Tidio is built around the chat on your website, with WhatsApp as one more inbox. If your customers already write to you on WhatsApp, and you want that channel to sell rather than only answer, Kanal is built for that job and goes deepest on Shopify:

- **Kanal writes first.** WhatsApp campaigns to opted-in customers, [abandoned cart recovery](https://getkanal.com/abandoned-cart-recovery), [order notifications](https://getkanal.com/order-notifications) and back in stock alerts start from your Shopify carts and orders.
- **Answering is included.** A chat widget on your store and a shared inbox come with every plan, and the [AI agent](https://getkanal.com/whatsapp-ai-agent) comes with Scale.
- **No conversation meter.** Kanal is a monthly plan with no per-conversation or per-message fee of its own, and Meta's fees are passed through at cost.

| Kanal plan | Price per month | What it covers |
|---|---|---|
| Pro | €89 | 1 user, chat widget and inbox, abandoned cart recovery, WhatsApp campaigns |
| Scale | €149 | 5 users, segments, unlimited and advanced automations, AI agent, integrations (Klaviyo, Gorgias, Recharge, Crisp...) |
| Business | €350 | Scale, plus flow setup and optimization by our experts |

_Source: [Kanal pricing](https://getkanal.com/pricing), read on November 6, 2026. Meta's fees per WhatsApp message come on top, at cost._

Kanal does not replace a website live chat help desk for email tickets: if most of your conversations start on the site chat or by email, Tidio's model fits that, and the two can run side by side. Our [Tidio alternatives](https://getkanal.com/blog/tidio-alternatives) compare ten tools, and our ranking of [Shopify live chat apps](https://getkanal.com/best-shopify-apps/best-shopify-live-chat-apps) lists their prices.

## How do you estimate your own Tidio bill?

1. **Count the conversations your team answers each month**, all channels together: that is your billable conversation tier.
2. **Estimate how many Lyro could take**, and price that tier separately from the help desk.
3. **Count unique visitors you want to reach with Flows**, if you plan proactive messages.
4. **Choose monthly or annual billing:** annual gives two months free on each product.
5. **Add WhatsApp:** count outgoing messages per number above 1,000 a month, and price them at Meta's rates for your customers' countries, plus templates if you need them (Growth and above).
6. **Compare with a WhatsApp-first tool** such as [Kanal](https://getkanal.com/pricing) if WhatsApp is where your customers are.

## Tidio pricing at a glance

| Item | Price on November 6, 2026 | Source |
|---|---|---|
| Free plan | $0, 50 billable conversations a month | [Tidio pricing page](https://www.tidio.com/pricing/) |
| Starter | $29 a month (annual: $24.17), 100 conversations | [Tidio pricing page](https://www.tidio.com/pricing/) |
| Growth | $59 to $349 a month for 250 to 2,000 conversations | [Tidio pricing page](https://www.tidio.com/pricing/) |
| Plus | From $300 a month plus usage | [Tidio pricing page](https://www.tidio.com/pricing/) |
| Lyro AI Agent | $39 for 50 to $700 for 1,000 AI conversations a month | [Tidio pricing page](https://www.tidio.com/pricing/) |
| Flows | 100 visitors free, then $29 for 2,000 to $299 for 100,000 | [Tidio pricing page](https://www.tidio.com/pricing/) |
| WhatsApp | Free integration, 1,000 free messages per number a month, then Meta's rates | [Tidio help center](https://help.tidio.com/hc/en-us/articles/9392748807580-Integration-with-WhatsApp) |
| Free trial | 7 days, no credit card, then the Free plan | [Tidio pricing page](https://www.tidio.com/pricing/) |

Tidio's bill is the sum of three meters, so it is worth pricing each one at your real volume rather than reading the headline $29. And if WhatsApp is the channel your customers use, check what you need it to do: answering is covered by Tidio, while sending campaigns and cart reminders is what [Kanal](https://getkanal.com/whatsapp-shopify) is built for. [Book a Kanal demo](https://getkanal.com/demo) to see it on your store.

## Frequently asked questions

### How much does Tidio cost per month?

On November 6, 2026, Tidio's pricing page listed a Free plan, Starter at $29 a month for 100 billable conversations, Growth from $59 a month for 250 billable conversations up to $349 for 2,000, and Plus from $300 a month plus usage. With annual billing, which gives two months free, Starter works out at $24.17 a month and Growth at $49.17. The Lyro AI Agent and Flows are paid add-ons on top.

### Is Tidio free?

Tidio has a Free plan with 50 billable conversations a month, up to 10 seats, live chat, ticketing, 100 visitors reached with Flows a month and 50 Lyro AI conversations once per account. The 7-day free trial needs no credit card, and accounts that do not upgrade move to the Free plan when it ends.

### What is a billable conversation in Tidio?

Tidio counts a billable conversation when a human agent replies to a live chat, ticket, email or social media conversation, or starts one. Unanswered messages, replies from Flows and replies from the Lyro AI Agent are not billable conversations, and one conversation counts once, however many messages it holds.

### How much does the Lyro AI Agent cost?

Every Tidio account gets 50 Lyro conversations once. After that, Lyro is priced by monthly AI conversations: $39 for 50, $75 for 100, $140 for 200, $350 for 500 and $700 for 1,000 on monthly billing, read on November 6, 2026. A Lyro conversation is any conversation with at least one reply from the AI agent.

### Does Tidio work with WhatsApp?

Yes, to answer customers. The WhatsApp integration is free on every plan, with 1,000 free outgoing WhatsApp messages per phone number a month, then Meta's rates billed by Tidio with no markup on paid plans. Tidio's help center says it cannot start a WhatsApp conversation with a new contact, and templates, which reopen a conversation after 24 hours, need the Growth, Plus or Premium plan.

### What is a good Tidio alternative for WhatsApp?

For an online store whose customers write on WhatsApp, Kanal is built for it: WhatsApp campaigns, abandoned cart recovery and order notifications, a chat widget and a shared inbox, with an AI agent from the Scale plan. It goes deepest on Shopify, costs from €89 a month and passes Meta's fees through at cost.