# Real results from real brands. On WhatsApp, with Kanal.

See how e-commerce brands use WhatsApp with Kanal to recover revenue, boost engagement, and build lasting customer relationships.

Source: https://getkanal.com/case-studies  
Last updated: 2026-10-19

## Arntreal tripled their engagement with WhatsApp campaigns

Arntreal, Fashion

**3X** Engagement vs email

Arntreal needed a way to cut through inbox noise and reach customers where they actually engage. With Kanal's campaign builder, they launched targeted WhatsApp broadcasts that drove 3x higher engagement and a 27% uplift in repeat purchases.

- **Engagement rate**: 3X
- **Repeat purchases**: +27%
- **Revenue in 90 days**: €285K

## Fincut automated 80% of support while increasing customer satisfaction

Fincut, Fashion

**80%** Support automated

Fincut was drowning in repetitive support tickets — order tracking, product questions, return requests. Kanal's AI chatbot now handles 80% of queries automatically, freeing the team to focus on growth while CSAT scores actually improved.

- **Queries automated**: 80%
- **CSAT improvement**: +15%
- **Avg response time**: 2min

## How Jean Fourche recovered 42% of abandoned carts with WhatsApp

Jean Fourche, Bike & Apparel

**+42%** Revenue recovered

Jean Fourche, a premium bike brand, was losing thousands in abandoned carts every month. By implementing Kanal's automated WhatsApp recovery flows, they transformed lost sales into their highest-converting channel — outperforming email by 8x.

- **Cart recovery rate**: +42%
- **Open rate**: 96%
- **ROI**: 14X