# Sell more with WhatsApp, RCS, iMessage

Turn WhatsApp into your #1 sales channel with Kanal. Recover abandoned carts, re-engage customers, and drive repeat purchases with +90% open rates.

Source: https://getkanal.com  
Last updated: 2026-10-12

[Pricing](https://getkanal.com/pricing)

## Win back abandoned carts. Automatically, on WhatsApp.

Kanal follows up on every abandoned checkout with the right product, the right timing and the right offer. Customers reply, the AI agent answers, and the order lands back in Shopify.

[Explore cart recovery](https://getkanal.com/abandoned-cart-recovery)

## Instant answers, 24/7. Handled by your AI agent.

The Kanal AI agent knows your catalog, your orders and your policies. It answers sizing, shipping and order questions in seconds, shares live tracking from Shopify, and hands off to your team when a human is needed.

[Meet the AI agent](https://getkanal.com/whatsapp-ai-agent)

## Reach every customer. Read in minutes, not days.

Build segments from your Shopify data, write the message once and send your sale to thousands of customers on WhatsApp. Kanal personalises every message, paces the send and tracks revenue down to the order.

[Explore WhatsApp campaigns](https://getkanal.com/whatsapp-campaigns)

## All your channels. One platform.

Kanal brings WhatsApp, RCS and soon iMessage and SMS together with Shopify, Meta and Google Ads, and the tools you already use: Recharge, Gorgias, Klaviyo and more. Every campaign, automation and AI reply follows the customer across the whole journey.

[See integrations](https://getkanal.com/integrations)

## A scenario for every moment

### Cart Recovery

**Win back every abandoned checkout.** A friendly reminder with the product, the right timing and a one-tap link back to checkout. Questions get answered in the same chat.

### Order Updates

**Keep every customer in the loop.** Order confirmation, shipping and delivery updates with live tracking, sent automatically from Shopify.

### Campaigns

**Launch campaigns that get read.** Send a drop, a sale or a restock to the right segment, with images and buttons customers actually tap.

### Customer Support

**Answer every question, day or night.** Sizing, delivery, returns: customers get an answer in seconds, and your team steps in whenever it matters.

### Post-purchase Upsell

**Grow every order after checkout.** Suggest the product that pairs with what they just bought, added to the same shipment in one tap.

### Review Collection

**Collect reviews on autopilot.** Ask happy customers for a review after delivery, and catch unhappy ones before they post.

### Win-back

**Bring lapsed customers back.** A personal message for customers who haven't ordered in a while, based on what they bought before.

[Explore all automations](https://getkanal.com/automations)

## FAQ

### What is Kanal and how does it work?

Kanal is a WhatsApp marketing platform designed for e-commerce brands. It integrates directly with your Shopify store to automate cart recovery, send targeted campaigns, and provide 24/7 customer support through WhatsApp.

### How does Kanal integrate with Shopify?

Kanal connects with your Shopify store in a few clicks and is set up in 5 minutes. Once installed, it automatically syncs your products, customer data, and order information to power personalized WhatsApp campaigns.

### What kind of ROI can I expect?

WhatsApp messages get +90% open rates, so your cart reminders, campaigns and replies actually get seen and acted upon. Kanal tracks the revenue of every campaign and automation down to the order, so you measure your return in your dashboard.

### How is WhatsApp marketing different from email?

WhatsApp messages get +90% open rates, far above email. Messages feel personal and conversational, leading to higher engagement, faster responses, and better conversion rates.