# Keep customers updated via WhatsApp

Send order confirmations, shipping updates, and delivery notifications on WhatsApp. Your customers get instant updates where they're most active.

Source: https://getkanal.com/order-notifications  
Last updated: 2026-10-12

## Customers miss important order updates

Order confirmation and shipping emails often land in spam or promotions tabs. Customers don't see their updates, leading to 'Where is my order?' support tickets and purchase anxiety.

## Real-time updates on WhatsApp

With 96%+ open rates, WhatsApp order notifications ensure your customers always know the status of their order. Kanal automatically sends confirmations, shipping updates, and delivery notifications, reducing support tickets by up to 50%.

### Order confirmation

Instant WhatsApp confirmation with order summary, items, and expected delivery date.

### Shipping updates

Automatic notifications when the order ships, with tracking number and carrier link.

### Delivery notifications

Alert customers when their package is delivered. Perfect trigger for review requests.

### Branded messages

Customize notification templates with your brand voice, product images, and personal touch.

- **96%** Open rate
- **-50%** WISMO tickets
- **+35%** Customer satisfaction

## Go further

- [Best Shopify order tracking apps, compared](https://getkanal.com/best-shopify-apps/best-shopify-order-tracking-apps)

## Frequently asked questions

### How do WhatsApp order notifications work with Shopify?

Kanal connects to your Shopify store and automatically detects order events: new orders, fulfillments, and deliveries. It then sends pre-configured WhatsApp notifications to your customers in real-time.

### Can I customize the notification messages?

Yes, you can fully customize the content and design of each notification type. Include product images, order details, tracking links, and personalized messages that match your brand voice.

### Will this reduce my support tickets?

Absolutely. Most 'Where is my order?' tickets come from customers who didn't see their email updates. With 96%+ open rates on WhatsApp, customers stay informed, reducing WISMO tickets by up to 50%.

### Can customers reply to order notifications?

Yes! Unlike one-way emails, WhatsApp enables two-way conversations. If a customer has a question about their order, they can reply directly and Kanal's AI chatbot or your team can respond instantly.