# Collect more reviews with WhatsApp

Stop waiting for reviews that never come. Kanal automatically requests reviews via WhatsApp after delivery: where your customers actually respond.

Source: https://getkanal.com/review-collection  
Last updated: 2026-10-12

## Getting reviews is painfully hard

Email review requests get lost in spam folders. Only 1-2% of customers leave a review after an email prompt. Without social proof, your conversion rate suffers and your ad costs increase.

## Ask for reviews where customers are active

WhatsApp review requests get 96%+ open rates and feel like a natural conversation. Kanal makes it effortless for customers to share their experience: with photos, videos, or text, directly in WhatsApp.

### Automated review requests

Trigger review requests automatically after delivery confirmation. No manual follow-ups needed.

### Photo & video UGC

Customers can share photos and videos directly in WhatsApp. Collect authentic UGC at scale.

### Smart timing

Send requests at the optimal time after delivery when customer satisfaction is highest.

### Review platform sync

Collected reviews sync with popular platforms like Judge.me, Loox, and Shopify native reviews.

- **5X** More reviews collected
- **96%** Open rate
- **+40%** Response rate

## Frequently asked questions

### How does WhatsApp review collection work?

After a customer receives their order, Kanal automatically sends a friendly WhatsApp message asking for a review. Customers can reply with text, photos, or videos directly in the chat, no links or forms needed.

### Can I collect photo and video reviews?

Yes! WhatsApp makes it incredibly easy for customers to share photos and videos. Simply ask them to reply with a photo of their purchase, and Kanal will collect and organize the UGC for you.

### Does it integrate with review platforms?

Kanal works alongside popular Shopify review apps. Reviews collected via WhatsApp can be synced with your existing review platform to display on your product pages.

### When is the best time to ask for a review?

Kanal sends review requests after delivery confirmation, when customers have had time to try the product. You can customize the delay, typically 3-7 days after delivery works best.