# The Shopify AI agent that sells 24/7 on WhatsApp

Most AI chatbots wait on your website. Kanal's Shopify AI agent works inside WhatsApp: it recommends products, answers questions, and closes orders around the clock, right where 96% of messages get read.

Source: https://getkanal.com/whatsapp-ai-agent  
Last updated: 2026-10-07

## A website chatbot goes quiet when visitors leave

Website chatbots only work while a shopper sits on your storefront. The moment they close the tab, the conversation dies and so does the sale. Email follow-ups get ignored (around 21% open rate), and your team cannot answer every question by hand, day and night.

## An AI sales chatbot that lives in WhatsApp

Kanal puts an AI agent directly inside WhatsApp, native to Shopify. It knows your catalog, your policies, and your brand voice, so it sells and supports in the one channel customers actually check. 96% of WhatsApp messages get opened, versus around 21% for email, so every reply reaches the buyer.

### Sells, not just answers

This is an AI sales chatbot, not a FAQ bot. It recommends products, handles objections, and guides shoppers to checkout directly inside WhatsApp.

### AI customer service for Shopify

Order tracking, returns, and product questions handled 24/7. Your Shopify AI chatbot resolves the repetitive tickets and escalates the rest to your team with full context.

### Native to your Shopify stack

Connected to Shopify plus Klaviyo, Recharge, Crisp, and Gorgias, so the agent acts on real order and subscription data instead of guessing.

### Lives where customers reply

No website widget to miss. This WhatsApp AI chatbot reaches customers on the app they open every day, driving 96% open rates versus around 21% on email.

- **96%** WhatsApp open rate
- **+500** Shopify brands
- **24/7** Selling & support

## Frequently asked questions

### What is a WhatsApp AI agent?

A WhatsApp AI agent is an AI that chats with your customers directly inside WhatsApp, not on a website widget. Kanal's agent is trained on your Shopify catalog and policies, so it recommends products, answers questions, and closes sales 24/7, then hands off to your team when a human is needed.

### How is this different from a website chatbot like Zipchat or Superchat?

Zipchat and Superchat are excellent website chatbots: they engage visitors while they browse your storefront. Kanal takes a different approach. The AI agent runs on WhatsApp, so the conversation continues after the visitor leaves your site, in the channel where 96% of messages get opened.

### Is Kanal a WhatsApp AI chatbot or a full sales agent?

Both. Kanal works as a WhatsApp AI chatbot for instant support and as an AI sales chatbot that actively recommends products and recovers carts. It is a Shopify AI chatbot built to sell, not just to deflect tickets.

### Can it handle AI customer service for my Shopify store?

Yes. AI customer service for Shopify is core to Kanal: order tracking, returns, shipping, and product questions are answered automatically, drawing on live Shopify data and your integrations with Klaviyo, Recharge, Crisp, and Gorgias.

### How much does the WhatsApp AI agent cost?

Kanal plans start at 89€, 149€, and 350€ per month depending on volume and features. Check the pricing page for what each plan includes, or book a demo to find the right fit for your store.

### How long does it take to launch on Shopify?

Most brands go live in under 30 minutes. Install Kanal from the Shopify App Store, connect your WhatsApp Business number, and the AI agent learns from your Shopify catalog and policies automatically. Over 500 Shopify brands already run on Kanal.