# Quick replies

Quick replies are saved message shortcuts in the WhatsApp Business App that insert a frequently used answer when the user types a slash command.

Source: https://getkanal.com/whatsapp-marketing-glossary/quick-replies  
Last updated: 2026-10-08

Each quick reply pairs a short keyword with a full message, optionally including media. Typing / in a chat opens the list of saved replies, and one tap inserts the chosen answer, ready to be personalized before sending.

They are built for the questions every shop answers daily: opening hours, shipping costs, return policy, payment options. The app stores a maximum of 50 quick replies, and media files are not supported in quick replies on WhatsApp Web or Desktop.

Quick replies in the app are distinct from the quick reply buttons of the API's interactive messages, which customers tap. At larger scale, teams usually move to a shared inbox where snippets, templates, and automations replace manual shortcuts.

## Go deeper: articles

- [WhatsApp Automated Message: How to Set Up Auto Replies](https://getkanal.com/blog/whatsapp-automated-message-guide): Set up a WhatsApp automated message: greeting message, away message and quick replies in the WhatsApp Business app, with the steps on Android and iPhone.
- [WhatsApp Greeting Message: 50 Best Examples for Business](https://getkanal.com/blog/whatsapp-greeting-message-examples): 50 WhatsApp greeting messages to copy for your store: welcome, after-hours, first order, by industry and language, plus the WhatsApp Business setup.
- [WhatsApp Customer Support for Shopify: 12 Essential Flows](https://getkanal.com/blog/whatsapp-customer-support-shopify): Build WhatsApp customer support for your Shopify store: 12 essential flows, AI tier-1 automation, Gorgias and Zendesk integrations and the metrics to track.

## Related terms

- [Interactive message](https://getkanal.com/whatsapp-marketing-glossary/interactive-message)