# The WhatsApp app built for Shopify stores

Install Kanal from the Shopify App Store, connect your WhatsApp Business number and turn the channel your customers open 96% of the time into recovered checkouts, campaigns and support, without leaving Shopify.

Source: https://getkanal.com/whatsapp-shopify  
Last updated: 2026-10-08

## Shopify brings the orders. Reaching the customer is the hard part

Email opens keep sliding, and the WhatsApp Business app on one phone does not scale past a handful of chats. Merchants end up copying order numbers between tabs while checkouts stay abandoned.

## One WhatsApp workspace synced with Shopify

Kanal installs as a Shopify app, reads your checkouts, orders and customers, and runs WhatsApp from there: automated flows on Shopify events, campaigns to your segments, an AI assistant that answers from your catalog, and a shared inbox for your team. Every message is attributed to revenue inside Kanal.

### Abandoned checkout recovery

A Shopify checkout event triggers a WhatsApp reminder with the product image and a one-tap payment link, then a second nudge if needed.

### Order and shipping updates

Confirmation, shipped and delivered messages on WhatsApp, where they are read, instead of an email that goes unopened.

### Campaigns to your Shopify segments

VIPs, first-time buyers, win-back lists: segments sync from Shopify and Klaviyo, campaigns go out in minutes and are measured per order.

### AI chatbot trained on your store

Answers product, sizing, shipping and return questions 24/7 in 96+ languages, sends order status, and hands off to a human when it should.

### Shared inbox with order context

Your team replies with the Shopify order next to the conversation, assigns, tags and uses quick replies. Gorgias users keep their workflow.

### Opt-in and compliance built in

Official WhatsApp Business API, opt-in collection at checkout and on site, approved templates and opt-out handled for you.

- **96%** Open rate on WhatsApp
- **5/5** Shopify App Store rating
- **5 min** To connect a store

## Frequently asked questions

### Does Kanal work with Shopify?

Yes. Kanal is a Shopify app listed on the Shopify App Store. It syncs your products, customers, checkouts and orders, so WhatsApp flows are triggered by real store events and revenue is tracked back to each message.

### How do I add WhatsApp to my Shopify store?

Install Kanal from the Shopify App Store, connect a WhatsApp Business number (a new one or your existing one), pick the flows you want to start with, such as abandoned checkout recovery and order updates, and turn on the chat widget. Most stores are live in about five minutes, and a Kanal expert can set it up with you.

### Do I need the WhatsApp Business API?

Kanal runs on the official WhatsApp Business API for you. You do not need a developer, a Meta Business verification specialist or a third-party provider: Kanal handles the number, the templates and the approvals.

### Can I recover abandoned checkouts on WhatsApp?

Yes. When a customer leaves the Shopify checkout, Kanal sends a WhatsApp reminder with the cart contents and a payment link, then an optional follow-up. Stores typically recover far more carts than with email because 96% of WhatsApp messages are opened.

### Does it work with Klaviyo and Gorgias?

Yes. Klaviyo segments sync to Kanal so you can send WhatsApp campaigns to the same audiences you email, and Gorgias users can keep handling WhatsApp conversations in their helpdesk workflow.

### How much does WhatsApp for Shopify cost?

Kanal plans start at $89 per month, plus Meta's fees per delivered template message, which depend on the recipient's country and the message category. The pricing page details each plan, and recovered checkouts usually cover the subscription within the first weeks.

### Is it allowed to message customers on WhatsApp?

Yes, when you use the official WhatsApp Business API and message customers who opted in. Kanal collects opt-ins at checkout and on your site, uses approved message templates and handles opt-outs, so your number stays in good standing with Meta.

### Does it work for Shopify Plus stores and international markets?

Yes. Kanal works with every Shopify plan, including Shopify Plus, supports several stores and markets, and the AI assistant answers in more than 96 languages.

## Go further

- [Abandoned cart recovery on WhatsApp](https://getkanal.com/abandoned-cart-recovery)
- [WhatsApp campaigns for Shopify segments](https://getkanal.com/whatsapp-campaigns)
- [AI chatbot trained on your store](https://getkanal.com/ai-chatbot)
- [Klaviyo and WhatsApp together](https://getkanal.com/whatsapp-integration/klaviyo)
- [Best WhatsApp apps for Shopify, compared](https://getkanal.com/best-shopify-apps/best-whatsapp-apps-for-shopify)
- [Ecommerce CRM: what it does and the tools compared](https://getkanal.com/blog/best-ecommerce-crm)
- [Best WhatsApp chatbot platforms, compared](https://getkanal.com/blog/best-whatsapp-chatbot)
- [WhatsApp newsletter: the complete guide for e-commerce](https://getkanal.com/blog/whatsapp-newsletter-guide)
- [Klaviyo alternatives for e-commerce brands](https://getkanal.com/blog/klaviyo-alternatives)
- [Best WhatsApp marketing software, compared](https://getkanal.com/blog/best-whatsapp-marketing-software)