WhatsApp lives outside your support workspace
Customers message you on WhatsApp while your team works in Crisp. Requests slip through the cracks, response times slip, and agents waste time hopping between screens.
One inbox for chat, email, and WhatsApp
Kanal streams WhatsApp conversations into Crisp as regular chats. Agents reply from the tool they already use, with customer profiles, order data, and macros ready to go.
Key Features
Unified inbox
WhatsApp threads appear in Crisp next to live chat, email, and social. No more app-switching or missed messages.
Shopify context
Each WhatsApp conversation carries the customer's Shopify profile: orders, LTV, tags, so agents help faster and better.
Shortcuts & rules
Your existing Crisp macros, canned answers, and routing rules work on WhatsApp threads. Automate what you already automate.
Two-way messaging
Agents send and receive WhatsApp messages from Crisp. Media, buttons, and quick replies work end-to-end.
What you can do
Pre-sale questions
Answer product questions on WhatsApp and turn browsers into buyers, with everything tracked in Crisp.
Order support
Handle 'Where is my order?' and refund requests on WhatsApp, resolved without leaving Crisp.
Proactive outreach
Send delivery updates or issue apologies on WhatsApp, all threaded in the customer's Crisp conversation.
Frequently asked questions
Explore more integrations
Turn WhatsApp into your #1 sales channel
Install Kanal in 5 minutes and launch your first WhatsApp flow today.