WhatsApp lives outside your support workspace
Customers message you on WhatsApp while your team works in Crisp. Requests slip through the cracks, response times slip, and agents waste time hopping between screens.
Crisp × WhatsAppBring WhatsApp into your Crisp inbox
Send the WhatsApp conversations that need a human into Crisp, so your team replies from a single interface with a note of the recent exchanges.
5/5 on Shopify500+ brands trust us
WhatsApp in CrispFincut · CrispLive- WhatsApp message received“Where is my order #1042?”
- Conversation in CrispTagged WhatsApp · Customer matched
- Shopify context attached#1042 · Picked up by carrier
- Agent reply sentFrom the Crisp inbox
- Resolved on first replyCustomer: “Perfect, thanks!”
Average first reply3 min
Trusted by fast-growing brands and global retailers
With Kanal
One inbox for chat, email, and WhatsApp
Kanal sends the WhatsApp conversations that need a human into Crisp. Messages handled by an automation or the AI Agent stay in Kanal unless the AI Agent hands over to a human. Agents reply from the tool they already use, and the conversation stays visible in the Kanal inbox.
Key features.Crisp and WhatsApp, connected.
Connect Crisp to Kanal in a few clicks, then compare the plans to see what each one includes.
See pricingCrisp × WhatsApp · 01
Unified inbox
WhatsApp threads appear in Crisp next to live chat, email, and social. No more app-switching or missed messages.
Crisp × WhatsApp · 02
Context on handover
On the first transfer, Kanal adds a note with the recent exchanges, so the agent knows what the customer already asked.
Crisp × WhatsApp · 03
Shortcuts & rules
Your existing Crisp macros, canned answers, and routing rules work on WhatsApp threads. Automate what you already automate.
Crisp × WhatsApp · 04
Two-way messaging
Agents reply from Crisp and the message reaches the customer on WhatsApp through Kanal. If the 24-hour window is closed, the reply waits and Kanal sends an invitation template to restart the conversation.
What you can do.Use cases with Crisp.
Pre-sale questions
Answer product questions on WhatsApp and turn browsers into buyers, with everything tracked in Crisp.
Order support
Handle 'Where is my order?' and refund requests on WhatsApp, resolved without leaving Crisp.
After-hours handover
Let the AI Agent answer first on WhatsApp and pass the conversation to your Crisp team when a customer needs a human.
Crisp FAQ
How does the Crisp integration work?
You install the Kanal plugin in Crisp. WhatsApp conversations that need a human then create Crisp conversations tagged with the whatsapp segment, and agent replies are sent back through WhatsApp. Private notes stay in Crisp.
Do my Crisp macros and shortcuts work on WhatsApp?
Yes. Every canned answer, macro, and routing rule you use in Crisp works on WhatsApp threads.
What does my agent see in Crisp?
On the first transfer, the agent sees a note with the recent exchanges with the customer. The customer only sees the WhatsApp messages: private notes written in Crisp are not sent.
Can I assign WhatsApp conversations to specific agents?
Yes. WhatsApp threads follow your Crisp routing rules: assign by team, language, working hours, or any criteria you already use.
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