The WhatsApp app built for Shopify stores — Install Kanal from the Shopify App Store, connect your WhatsApp Business number and turn the channel your customers open 96% of the time into recovered checkouts, campaigns and support, without leaving Shopify.
Shopify brings the orders. Reaching the customer is the hard part
Email opens keep sliding, SMS is expensive and impersonal, and the WhatsApp Business app on one phone does not scale past a handful of chats. Merchants end up copying order numbers between tabs while checkouts stay abandoned.
One WhatsApp workspace synced with Shopify
Kanal installs as a Shopify app, reads your checkouts, orders and customers, and runs WhatsApp from there: automated flows on Shopify events, campaigns to your segments, an AI assistant that answers from your catalog, and a shared inbox for your team. Every message is attributed to revenue inside Kanal.
Abandoned checkout recovery
A Shopify checkout event triggers a WhatsApp reminder with the product image and a one-tap payment link, then a second nudge if needed.
Order and shipping updates
Confirmation, shipped and delivered messages on WhatsApp, where they are read, instead of an email that goes unopened.
Campaigns to your Shopify segments
VIPs, first-time buyers, win-back lists: segments sync from Shopify and Klaviyo, campaigns go out in minutes and are measured per order.
AI chatbot trained on your store
Answers product, sizing, shipping and return questions 24/7 in 96+ languages, sends order status, and hands off to a human when it should.
Shared inbox with order context
Your team replies with the Shopify order next to the conversation, assigns, tags and uses quick replies. Gorgias users keep their workflow.
Opt-in and compliance built in
Official WhatsApp Business API, opt-in collection at checkout and on site, approved templates and opt-out handled for you.
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Turn WhatsApp into your #1 sales channel
Install Kanal in 5 minutes and launch your first WhatsApp flow today.