Questions about the WhatsApp features
Kanal is a platform officially partnered with the Meta API to provide businesses with advanced WhatsApp features. Our app allows you to integrate WhatsApp into your business operations, offering tools like shared inboxes, automated messages, analytics, and more to enhance your customer communication.
Absolutely! Kanal offers several automation features for WhatsApp, including:
• Automated order confirmations
• Abandoned cart reminders
• AI-powered chatbots for 24/7 customer support
• Scheduled messages
• Triggered messages based on customer actions or events
These automations help streamline your operations and improve customer engagement.
Kanal provides comprehensive reporting and analytics features. You can access customizable WhatsApp analytics dashboards that track message engagement and customer interactions. This data-driven approach allows you to refine your WhatsApp strategy and improve your overall communication effectiveness.
Yes, Kanal offers both bulk messaging and newsletter features for WhatsApp. You can efficiently send targeted messages to multiple contacts while maintaining a personal touch. Additionally, you can create and send rich-content newsletters to opted-in customers, keeping them informed and engaged via WhatsApp. These features help you reach a wider audience while respecting WhatsApp's guidelines and best practices.