Looking to boost your Shopify store's customer service and conversion rates? Live chat has become essential for e-commerce success, with studies showing it can increase conversions by up to 45% and customer satisfaction by 73%. While email support takes an average of 12 hours to respond, live chat resolves issues in minutes, making it a game-changer for customer retention. We've thoroughly tested dozens of live chat solutions to bring you the 6 best apps that integrate seamlessly with Shopify.
App | Automation Features | Team Collaboration | Integration Ecosystem | Price |
|---|---|---|---|---|
 Kanal 🥇 Best App | Yes | Yes | Yes | Free to install, then $59/month |
 Pushdaddy | No | No | No | Free plan + paid from $20/month |
 Gorgias | Advanced (AI responses, automated data insertion, rule-based triggers) 🤖 | Yes (Unlimited agents, advanced assignment rules, tiered permissions) 👥 | Extensive (100+ apps, including Shopify Flow, Klaviyo, Yotpo, Recharge) 🔄 | From $10/month (ticket-based pricing, starts at 50 tickets) 💰 |
 Chatty | Advanced (ChatGPT v4 integration, smart responses, auto-FAQs) 🤖 | Yes (Multi-agent support, shared inbox, mobile app access) 👥 | Standard (WhatsApp, Email, Messenger, Instagram) 🔄 | From Free to $49.99/month 💰 |
 Tidio | Advanced (Lyro AI, visual flow builder, website scraping, multilingual support) 🤖 | Yes (Ticketing system, unified inbox, auto-assignment rules) 👥 | Extensive (Zendesk, Mailchimp, Google Analytics, Zapier, Klaviyo) 🔄 | Free to $39/month (per module) 💰 |
 Dondy | Yes | No | No | Free plan + paid from $25/month |
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Kanal provides a comprehensive WhatsApp marketing solution with powerful automation and analytics capabilities.
• Complete marketing feature suite
• Advanced analytics platform
• Enterprise-grade reliability
• Premium support service
• Premium pricing structure
• Advanced feature learning curve
Pushdaddy focuses on providing simple and effective WhatsApp customer support functionality for Shopify stores.
• Simple installation process
• Budget-friendly pricing
• Essential support features
• Clean user interface
• Basic feature range
• Simple reporting tools
• Standard automation
Gorgias positions itself as a comprehensive AI-powered customer experience platform with a 4.3/5 rating from over 700 merchants. As an enterprise-focused solution, it stands out for its deep Shopify integration and ability to centralize customer communications across multiple channels.
The platform's core strength lies in its unified inbox approach, connecting over 100 apps and allowing direct Shopify order management within the interface. The AI-powered automation system can handle complex tasks like order modifications and refunds directly within the platform. A distinctive feature is its ability to automatically inject relevant customer data from Shopify into support responses, enabling highly personalized interactions.
While the starting price point is accessible, the ticket-based pricing model can become expensive for high-volume stores. However, merchants praise the platform's comprehensive feature set, including advanced automation tools and detailed analytics. The integration capabilities are particularly robust, though some users note occasional support response delays.
Chatty emerges as a comprehensive customer support solution with an impressive 5.0/5 rating from over 2,100 merchants. The app combines live chat functionality with an integrated FAQ system and helpdesk features, making it a versatile choice for Shopify stores of all sizes.
A standout feature is its ChatGPT v4-powered smart chatbot, which provides instant responses to customer queries 24/7. The platform excels in multichannel communication, allowing merchants to manage conversations across email, WhatsApp, Facebook Messenger, and Instagram from a single interface. The FAQ hub builder helps reduce repetitive queries by enabling customers to find answers independently.
The app's customization options are extensive, allowing merchants to match the chat widget perfectly with their brand identity. Mobile support through a dedicated app ensures merchants can manage customer communications on the go. While the free plan offers substantial features including unlimited FAQs and a professional FAQ page, some users note that Instagram integration could be improved. The consistently praised support team provides 24/7 assistance, making implementation and customization straightforward.
Tidio stands out as a versatile customer experience platform with a strong 4.7/5 rating from over 1,900 merchants. The platform combines traditional live chat with advanced AI capabilities through their proprietary Lyro AI chatbot, making it a comprehensive solution for both sales and support.
What sets Tidio apart is its robust automation system, including smart chatbots that can handle cart previews, order history checks, and product recommendations directly within the chat interface. The platform's AI-powered features extend beyond basic automation, with Lyro AI capable of scraping website content to provide contextual responses. Available in six languages, Tidio offers excellent multilingual support for international stores.
While the free plan provides generous features for small businesses, some users note that add-ons like branding removal can increase costs significantly. The platform's strength lies in its balance of simplicity and power, with a visual chatbot builder making automation accessible to non-technical users. The ticketing system integration helps teams organize and track customer interactions efficiently.
Dondy combines a sleek chat widget with essential marketing automation tools, perfect for growing Shopify stores.
• Contemporary interface design
• Rapid deployment process
• Competitive pricing structure
• Reliable messaging system
• Growing template selection
• Basic analytics dashboard
• Manual setup for some workflows
