Gorgias Pricing in 2026: Plans, Tickets and Overages
Gorgias pricing explained: Starter to Advanced plan prices, billable tickets, AI Agent fees, overage rates, annual billing and a worked example.
Table of contents (10)
Gorgias is priced on the number of support tickets you answer each month, not on the number of agents: the Helpdesk costs $10 a month for 50 tickets (Starter), $60 for 300 (Basic), $360 for 2,000 (Pro) and $900 for 5,000 (Advanced) with monthly billing, according to Gorgias's pricing page as of October 7, 2026. AI Agent is added to any plan and billed per automated interaction, and tickets above your allowance are charged as overage.
This guide reads Gorgias's pricing page, its Help Center article on billing and its Shopify App Store listing as they stood on October 7, 2026, in US dollars.
How much does Gorgias cost?
The pricing page has two switches: monthly or annual billing, and Helpdesk alone or Helpdesk with AI Agent. Here are the four combinations.
| Plan | Tickets included per month | Helpdesk, monthly | Helpdesk, annual | With AI Agent, monthly | With AI Agent, annual |
|---|---|---|---|---|---|
| Starter | 50 | $10 | Monthly billing only | $40 (30 automated interactions) | Monthly billing only |
| Basic | 300 | $60 | $50 a month ($600 a year) | $90 (30 automated interactions) | $77 a month ($924 a year) |
| Pro | 2,000 | $360 | $300 a month ($3,600 a year) | $550 (190 automated interactions) | $471 a month ($5,652 a year) |
| Advanced | 5,000 | $900 | $750 a month ($9,000 a year) | $1,430 (530 automated interactions) | $1,227 a month ($14,724 a year) |
| Custom | More than 5,000 conversations | Talk to sales | Talk to sales | Talk to sales | Talk to sales |
Source: Gorgias pricing page, as of October 7, 2026.
What the page says about each tier:
- Starter is described as for smaller brands getting started on one platform, with 3 user seats.
- Basic, Pro and Advanced list 500 user seats. Pro and Advanced are presented with revenue analytics, 1:1 or white-glove onboarding, and a higher support tier.
- Advanced and Custom go through sales ("Book a 30-minute call").
- Custom is for teams over 5,000 conversations a month with security, compliance or integration needs: SSO (SAML), audit logs, a dedicated customer success manager and a higher API rate limit.
Gorgias's App Store listing shows the same Helpdesk prices and a 7-day free trial on each plan.
What counts as a billable ticket?
Your plan is a monthly allowance of billable tickets, so the definition matters more than the plan name. Gorgias's Help Center defines it this way: a ticket is billable when at least one message in the ticket is sent from your Gorgias helpdesk, whether the message comes from a human agent, from AI Agent or from an automatic reply sent by a Rule.
The consequences, all from the same article:
- A ticket counts once. However many messages are exchanged in the conversation, it is one billable ticket.
- Unanswered tickets are not billed. Gorgias's example: you receive 15 inbound emails and an agent responds to 3 of them. You have 15 tickets, 3 of them billable.
- Internal work is not billed. Changing the assignee, adding a tag, a ticket field or an internal note does not make a ticket billable.
- An auto-reply makes a ticket billable. A Rule that sends an automatic message counts as a message sent from your helpdesk.
- Old conversations split. A reply to an email ticket more than 10 days after the last message creates a new ticket. For chat and SMS, the window is 3 days. The new ticket is billable if your helpdesk replies.
- Chat campaigns are billed on response. Every Helpdesk subscription includes up to three light chat campaigns, and you are charged a ticket fee only when the visitor responds.
Tickets can come from email, chat, contact forms and social channels such as Facebook, Instagram and WhatsApp.
How is AI Agent billed?
AI Agent adds a second meter. Gorgias charges an outcome-based automation fee when AI Agent resolves a ticket without handing the conversation over to a human agent. The plan comparison on the pricing page listed these rates per automated interaction:
| Plan | Per automated interaction | Included when you add AI Agent (monthly billing) |
|---|---|---|
| Starter | $1.00 | 30 automated interactions for $30 a month |
| Basic | $0.90 | 30 automated interactions for $30 a month |
| Pro | $0.90 | 190 automated interactions for $190 a month |
| Advanced | $0.85 | 530 automated interactions for $530 a month |
Source: Gorgias pricing page, as of October 7, 2026. With annual billing, the page showed the AI Agent part at $27, $171 and $477 a month on Basic, Pro and Advanced.
Three rules from the Help Center decide what you pay per conversation:
- Resolved by AI Agent alone: a ticket fee plus an automation fee. One ticket counts toward both allowances.
- AI Agent replies, then hands over to a human: a ticket fee only.
- Resolved by another automation feature (Flows, Order Management or Article Recommendations) without a human: an automation fee only.
An interaction is considered automated if the customer does not need a human agent within 72 hours.
What happens when you exceed your plan?
Every subscription includes a baseline of billable tickets and automated interactions. Beyond it, Gorgias charges overage fees that depend on your tier. The plan comparison listed:
| Plan | Overage on tickets |
|---|---|
| Starter | $0.40 per ticket |
| Basic | $40 per 100 tickets |
| Pro | $36 per 100 tickets |
| Advanced | $36 per 100 tickets |
Source: Gorgias pricing page, as of October 7, 2026.
Gorgias's own example in the Help Center: a subscription with 300 tickets for $60 a month and $0.40 per extra ticket, 302 tickets used, a bill of $60.80. If you regularly pass your baseline, Gorgias recommends upgrading the subscription from the Billing and usage page so that the plan matches your real volume.
Accounts created before May 28, 2025 may be billed on a legacy pricing model, which the Help Center documents separately.
What does a real month cost? A worked example
The store below is fictional. The rates are the monthly-billing rates from the tables above.
A Shopify store on Basic with AI Agent ($90 a month: 300 tickets and 30 automated interactions) has a busy month:
- 520 inbound conversations, of which 70 are spam or need no reply. Billable tickets: 520 - 70 = 450.
- AI Agent fully resolves 60 of them. Automated interactions: 60.
The bill:
- Plan: $90.00
- Ticket overage: 450 - 300 = 150 extra tickets. At $40 per 100 tickets, 150 × $0.40 = $60.00
- Automation overage: 60 - 30 = 30 extra automated interactions. At $0.90 each, 30 × $0.90 = $27.00
- Total: $90 + $60 + $27 = $177.00
The same month on Pro with AI Agent would be $550, with 2,000 tickets and 190 automated interactions included. At this volume, the store pays less by staying on Basic and paying overage. The balance shifts as volume grows: on Helpdesk alone, Basic plus overage reaches Pro's $360 at 300 + (300 ÷ 0.40) = 1,050 tickets a month.
What is not included in the plan price?
- Voice and SMS. They are add-ons to any plan. The pricing page says their pricing scales with your call and text volume, and the Help Center explains that each is billed on its own tickets: a Voice ticket when a call takes place, an SMS ticket when an outbound SMS is sent from your helpdesk.
- Several meters on one conversation. If an agent emails a customer, calls them, and a Rule then sends an SMS, Gorgias counts one helpdesk ticket, one Voice ticket and one SMS ticket.
- Convert. The Help Center describes it as a separate product subscription for campaign-style messages.
- Enterprise features. SSO (SAML), a custom data processing agreement and a dedicated solutions architect are listed under the custom plan.
Monthly or annual billing?
| Plan | Monthly billing | Annual billing | Difference over 12 months |
|---|---|---|---|
| Basic (Helpdesk) | $60 × 12 = $720 | $600 | $120 |
| Pro (Helpdesk) | $360 × 12 = $4,320 | $3,600 | $720 |
| Advanced (Helpdesk) | $900 × 12 = $10,800 | $9,000 | $1,800 |
Source: Gorgias pricing page, as of October 7, 2026; differences calculated from the displayed prices.
Monthly plans are labelled "cancel anytime". Annual billing lowers the price and fixes your allowance for the year, so it suits a store whose ticket volume is stable. A store with strong seasonality can stay monthly and move tier before the peak.
How do you check your own cost before you sign?
- Count replies, not messages. Export last quarter's conversations from your current tool and count the ones your team answered. That is your billable ticket estimate.
- Price the peak month. Apply the overage rate to your busiest month, as in the worked example.
- Decide on AI Agent with a number. Estimate how many conversations could be fully resolved without a human, multiply by the per-interaction rate, and compare with the agent time it replaces.
- Check the seat count. Starter lists 3 user seats.
- Compare billing bases. Some helpdesks charge per agent. Gorgias vs Zendesk runs both models at three team sizes, and our ranking of the best Shopify customer service apps covers other options.
Where does WhatsApp fit with Gorgias?
Gorgias lists WhatsApp among the social channels a helpdesk ticket can come from. If you run WhatsApp marketing and support with Kanal, our WhatsApp app for Shopify, the Gorgias integration routes WhatsApp conversations into Gorgias as tickets, so agents reply from the helpdesk they already use and customers receive the answer in WhatsApp. Our guide to WhatsApp customer support on Shopify covers the workflow, and the same connection exists for Zendesk.
Gorgias pricing at a glance
| Item | Price as of October 7, 2026 | Source |
|---|---|---|
| Starter | $10 a month, 50 tickets, monthly billing only | Gorgias pricing page |
| Basic | $60 a month or $600 a year, 300 tickets | Gorgias pricing page |
| Pro | $360 a month or $3,600 a year, 2,000 tickets | Gorgias pricing page |
| Advanced | $900 a month or $9,000 a year, 5,000 tickets | Gorgias pricing page |
| AI Agent | $1.00, $0.90, $0.90 and $0.85 per automated interaction by plan | Gorgias pricing page |
| Ticket overage | $0.40 per ticket (Starter), $40 per 100 (Basic), $36 per 100 (Pro, Advanced) | Gorgias pricing page |
| Billing basis | Tickets replied to from the helpdesk | Gorgias Help Center |
| Free trial | 7 days | Shopify App Store listing |
Gorgias charges for the conversations you answer, with a second meter for the ones AI Agent resolves alone. Count your answered tickets, price your busiest month with overage, and choose monthly or annual billing according to how stable that volume is.
Frequently asked questions
How much does Gorgias cost per month?
On Gorgias's pricing page on October 7, 2026, the Helpdesk alone was $10 a month on Starter (50 tickets), $60 on Basic (300 tickets), $360 on Pro (2,000 tickets) and $900 on Advanced (5,000 tickets), billed monthly. With AI Agent added, the same plans were $40, $90, $550 and $1,430 a month. Above 5,000 conversations a month, Gorgias quotes a custom plan.
Does Gorgias charge per agent?
No. Gorgias's pricing page says the Helpdesk is never priced per agent, and its Help Center explains that you are charged on the number of tickets you use, not on the size of your team. The plan comparison lists 3 user seats on Starter and 500 on Basic, Pro and Advanced, as of October 7, 2026.
What is a billable ticket in Gorgias?
A ticket is billable when at least one message in it is sent from your Gorgias helpdesk, whether by a human agent, by AI Agent or by an automatic reply from a Rule. It counts once, however many messages are exchanged. Inbound tickets that never receive a reply, internal notes and tag or assignee changes are not billable, according to Gorgias's Help Center.
What happens if I go over my ticket limit?
You pay an overage fee on the extra tickets. The plan comparison on October 7, 2026 listed $0.40 per ticket on Starter, $40 per 100 tickets on Basic and $36 per 100 tickets on Pro and Advanced. Gorgias's own example: 302 tickets on a 300-ticket plan at $60 a month gives a bill of $60.80.
How much does Gorgias AI Agent cost?
AI Agent is billed per automated interaction, on top of the ticket fee. On October 7, 2026, the plan comparison listed $1.00 per automated interaction on Starter, $0.90 on Basic and Pro and $0.85 on Advanced. With monthly billing, adding AI Agent cost $30 a month on Starter and Basic for 30 automated interactions, $190 on Pro for 190 and $530 on Advanced for 530.
Is Gorgias cheaper with annual billing?
Yes, on Basic, Pro and Advanced. As of October 7, 2026, the Helpdesk was $50, $300 and $750 a month with annual billing, charged as $600, $3,600 and $9,000 a year, against $60, $360 and $900 monthly. Gorgias's Shopify App Store listing describes it as saving 17%. Starter is monthly billing only.
Nicolas helps e-commerce brands grow revenue with WhatsApp marketing. With deep expertise in Shopify ecosystems and conversational commerce, he shares proven strategies for abandoned cart recovery, broadcast campaigns, and AI-powered customer engagement.
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