WhatsApp CRM built for Shopify stores — A WhatsApp CRM keeps every customer conversation, order, and preference in one place. Kanal syncs your Shopify data into a shared WhatsApp inbox so your team can sell and support without switching tabs.
Customer context lives in too many tabs
Conversations happen on WhatsApp, orders sit in Shopify, and notes get lost in spreadsheets. Without a single view of the customer, your team repeats questions and misses upsell moments.
Every customer, one WhatsApp inbox
Kanal unifies WhatsApp conversations with Shopify order history, tags, and spend into rich contact profiles. Your team sees who they are talking to, assigns conversations, adds notes, and triggers automations, all from one shared WhatsApp CRM.
Unified contact profiles
Every contact shows order history, total spend, tags, and past conversations pulled straight from Shopify.
Shared team inbox
Assign conversations, add internal notes, and use quick replies so your whole team stays in sync.
Segmentation and tags
Group customers by behavior and value to target campaigns and personalize every reply.
Automated follow-ups
Trigger flows from CRM events like a new order, a high-value purchase, or an inactive customer.
Frequently asked questions
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Turn WhatsApp into your #1 sales channel
Install Kanal in 5 minutes and launch your first WhatsApp flow today.