WhatsApp support inside Gorgias
Manage all your WhatsApp customer conversations directly in Gorgias. No tab-switching, no missed messages, just unified support.
WhatsApp conversations live outside your helpdesk
Your customers message you on WhatsApp, but your support team works in Gorgias. Messages get lost, response times suffer, and agents waste time switching between platforms.
Bring WhatsApp into your Gorgias workspace
Kanal routes WhatsApp conversations into Gorgias as tickets. Your agents respond from the same interface they already know, with full customer context, order history and macros.
Key Features
Unified inbox
WhatsApp messages appear as Gorgias tickets. Agents handle them alongside email, chat and social, all in one place.
Customer context
See full Shopify order history and customer data alongside WhatsApp conversations for faster, more informed support.
Macros & automation
Use Gorgias macros and rules on WhatsApp tickets. Auto-tag, auto-assign and auto-respond to common queries.
Two-way messaging
Agents send and receive WhatsApp messages directly from Gorgias. Customers see responses in their WhatsApp chat.
What you can do
Pre-sale support
Answer product questions on WhatsApp to convert browsers into buyers, with full context in Gorgias.
Order inquiries
Handle 'Where is my order?' and return requests through WhatsApp, resolved directly in Gorgias.
Proactive outreach
Send proactive WhatsApp messages for order issues or delivery delays, tracked as Gorgias tickets.
Frequently asked questions
Explore more integrations
Turn WhatsApp into your #1 sales channel
Install Kanal in 5 minutes and launch your first WhatsApp flow today.