PrestaShop takes the orders. Reaching the customer is the hard part
Recovery emails stay unopened, SMS is expensive, and the WhatsApp Business app on a single phone breaks past a handful of conversations. PrestaShop merchants end up replying by hand while carts stay abandoned.
A WhatsApp workspace fed by your PrestaShop
Your store pushes orders, carts and customers to Kanal through the documented store API. Kanal runs WhatsApp from there: automated flows on store events, campaigns to your segments, an AI assistant answering from your catalog, and a shared inbox for the team. A Kanal expert sets up the connection with you or your agency.
Key Features
Abandoned cart recovery
An abandoned cart on PrestaShop triggers a WhatsApp reminder with the product visual and a payment link, then a follow-up if needed.
Order confirmation and tracking
Confirmation, shipping and delivery updates sent on WhatsApp, where they are read, instead of an email nobody opens.
Campaigns to your segments
VIPs, first-time buyers, inactive customers: your segments land in Kanal, campaigns go out in minutes and are measured by order.
AI chatbot trained on your store
Answers product, shipping and return questions 24/7 in more than 96 languages, and hands over to a human when needed.
What you can do
Abandoned cart recovered on WhatsApp
A cart left on PrestaShop triggers a WhatsApp reminder with the product visual and a payment link, then a follow-up if needed.
Order tracking where it gets read
Confirmation, shipping and delivery land on WhatsApp instead of an unopened email, and the customer replies in the same thread.
Campaigns to your PrestaShop segments
VIPs, first-time buyers, inactive customers: your segments land in Kanal and every campaign is measured by order.
