Carousel Template

A carousel template is a WhatsApp message template that displays a horizontal set of swipeable cards, each with its own image or video, text, and buttons, in a single message.

Definition

A carousel combines a message bubble with up to ten cards. Each card carries a media header, body text, and up to two buttons, which makes the format ideal for showing several products, offers, or options side by side.

Like every template, a carousel is submitted for approval with a category, usually marketing, and the content and variables of each card are reviewed. Buttons can mix quick replies with links, for example one card per product pointing to its page.

For e-commerce, carousels turn a broadcast into a browsable mini-shelf: new arrivals, cross-sells, or a restock roundup. Kanal builds carousel cards from Shopify product data, so images, names, and links stay consistent with the store.

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