WhatsApp Catalog

A WhatsApp catalog is a mobile storefront inside a business account where customers can browse products, with images, prices, and descriptions, without leaving the chat.

Definition

The catalog lets a business showcase what it sells directly on WhatsApp. Each item has a photo, a price, a description, and an optional link, and customers can open it from the profile or in a chat.

Businesses can share single products or whole collections in a conversation, and customers can add items toward an order, which turns browsing into a guided buying flow.

For Shopify merchants, the catalog can be kept in sync with the store's product data, so prices and availability shown on WhatsApp match the storefront.

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WhatsApp Catalog: Definition (WhatsApp Marketing Glossary) | Kanal