A stylish FAQ page on your Shopify store can answer customer questions, reduce support queries, and build trust. In this step-by-step guide, we’ll show you how to create one using custom Liquid code—no apps required.

Why Add a Stylish FAQ Page to Shopify?

• Lower Support Queries: Address common questions upfront.
• Increase Trust: Transparent answers build customer confidence.
• Better UX: A clean, interactive design improves navigation.

Step 1: Create a New Page in Shopify

1. Log in to your Shopify admin.
2. Go to Online Store > Pages.
3. Click Add Page, title it "FAQ", and save.

Step 2: Access Your Theme Editor

1. Navigate to Online Store > Themes.
2. Click Customize on your active theme, then select Edit Code.

Step 3: Add the Custom Liquid Code

We’ll create a collapsible FAQ section for a sleek, user-friendly look.

1. In the theme editor, create a new file under Templates called page.faq.liquid.
2. Add the following code:

<div class="faq-container">
  <h1>Frequently Asked Questions</h1>

  <div class="faq-item">
    <button class="faq-question">What is your return policy?</button>
    <div class="faq-answer">
      <p>We offer a 30-day return policy on all items. Products must be unused and in original packaging.</p>
    </div>
  </div>

  <div class="faq-item">
    <button class="faq-question">Do you ship internationally?</button>
    <div class="faq-answer">
      <p>Yes, we ship to over 50 countries! Shipping fees vary based on location.</p>
    </div>
  </div>

  <div class="faq-item">
    <button class="faq-question">How can I track my order?</button>
    <div class="faq-answer">
      <p>Once your order ships, you’ll receive a tracking link via email.</p>
    </div>
  </div>
</div>

<style>
  .faq-container {
    max-width: 800px;
    margin: 0 auto;
    padding: 20px;
  }

  .faq-container h1 {
    text-align: center;
    color: #333;
  }

  .faq-item {
    margin-bottom: 10px;
  }

  .faq-question {
    background-color: #f1f1f1;
    border: none;
    width: 100%;
    padding: 15px;
    text-align: left;
    font-size: 18px;
    cursor: pointer;
    outline: none;
  }

  .faq-question:hover {
    background-color: #e1e1e1;
  }

  .faq-answer {
    display: none;
    padding: 15px;
    background-color: #f9f9f9;
    border-left: 4px solid #007bff;
  }

  .faq-answer.active {
    display: block;
  }
</style>

<script>
  document.addEventListener('DOMContentLoaded', function() {
    const questions = document.querySelectorAll('.faq-question');
    questions.forEach(question => {
      question.addEventListener('click', function() {
        const answer = this.nextElementSibling;
        answer.classList.toggle('active');
      });
    });
  });
</script>

3. Save the file.

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Step 4: Assign the Template to Your FAQ Page

1. Go back to Online Store > Pages and open your "FAQ" page.
2. In the Theme template dropdown (usually on the right), select page.faq.
3. Save the page.

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Step 5: Customize Your FAQ Page

• Add More FAQs: Duplicate the <div class="faq-item"> section and update the question and answer.
• Adjust Styling: Modify the background-color, border, or font-size in the <style> section to match your brand.
• Test Collapsibility: Ensure the sections expand/collapse smoothly on desktop and mobile.

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Conclusion

Creating a stylish FAQ page for your Shopify store in 2025 is easy with this custom Liquid code. It’s a practical way to enhance user experience, reduce support queries, and build trust with your customers.