WABA (WhatsApp Business Account)

A WABA (WhatsApp Business Account) is the account-level container on Meta's side that holds everything a business owns on WhatsApp: phone numbers, message templates, and the business profile.

Definition

The WABA lives inside a Meta business portfolio. A business creates it once, then attaches one or several phone numbers to it, each with its own display name, profile, quality rating, and messaging limit.

Most operational assets hang off the WABA: message templates are submitted and approved at the WABA level, billing for conversations is attached to it, and business verification happens on the portfolio that owns it.

Merchants rarely touch the WABA directly. It is usually created during onboarding with a Business Solution Provider or a platform, through Meta's Embedded Signup flow, then managed from the WhatsApp Manager inside Meta Business Suite.

Put WhatsApp marketing to work

Kanal is the all-in-one WhatsApp marketing platform for Shopify: abandoned cart recovery, broadcast campaigns, order notifications, and an AI chatbot, all in one place.

Empieza ahora

Calcula tu ROI

Descubre cómo los negocios automatizan su soporte y aumentan sus ventas con WhatsApp y Kanal.

5/5 en Shopify/Más de 500 marcas confían en nosotros